This was my second time going to get a pedicure here and I had the same awful waiting experience. I was left waiting for 20-25 minutes, the total time for experience was said to be 30minutes. I didn’t get the person I had booked in & the reason I came back was because I liked the job she done last time even with the frustration of waiting. Why give the option to book someone if it’s just a conveyor belt style process? I had an appointment booked in for after elsewhere which made the whole experience that should have been enjoyable very stressful because instead of being out after 30 minutes as suggested on Treatwell it was a full hour before I was finished (mainly just waiting time) and so my nails were still wet leaving to add to the problem. To be honest I just think timeliness and customer service is the most important thing. I didn’t leave a review the first time as thought it may have been a once off. My advice if you’re going show up 30 minutes after your appointment time & you’ll set yourself up perfectly. Otherwise the salon should plan the appointments more efficiently. The girl who did my nails in the end was lovely and did a good job however I think the wait time & inconsistency between 1st and 2nd appointment is so unprofessional as I had expected the same treatment I paid for the first time and didn’t get one third of the treatment that was labeled the exact same (I just rebooked the appointment) and cost the same. Obviously not the wonderful lady who was left to do my nails fault 100% management issue.
Treatment by Nannan Luo
Anonymous•over 5 years ago
One staff member didn’t seem to speak any English, not even a hello.
Also filed away too much of my natural nail
Treatment by Sindy
Anonymous•over 5 years ago
Very relaxing basin facilities (almost lying horizontal). The owner did a great job drying my hair straight but with a lovely bounce.
Anonymous•over 5 years ago
Didn't ask me what I wanted, started mixing up one colour when I wanted three shades, could smell my hair burning during blow-dry, colour turned out to be nothing like I wanted. Male stylist did not speak once to me.